1. The service
Merdigit AI provides AI Agents that answer your customers on channels such as WhatsApp and Web Chat, record leads and appointments, and hand conversations to your team, together with the workspace to set them up. Features depend on the package you choose.
2. Your account
You must give accurate information and be authorized to act for your business. You are responsible for your team's access: keep passwords safe, give each person the right role, and tell us promptly if you suspect unauthorized access. You are responsible for what happens in your workspace.
3. Packages, usage and payment
- Each package includes an amount of AI usage per billing period. When it is used up, your Agent stops replying and new messages wait until you add a top-up or upgrade; they are not lost.
- Free trials last the period shown when you start them and end automatically.
- Paid packages activate once your payment is verified. Prices are shown before you buy, and a price change never affects a period you have already paid for.
- Unused usage does not carry over to the next period. Fees are non-refundable except where the law requires, or where we fail to provide the service you paid for.
4. Acceptable use
You agree not to use Merdigit AI to:
- send spam or unsolicited bulk messages, or message people who have not contacted you or agreed to hear from you;
- deceive, harass or harm anyone, or give medical, legal or financial advice that requires a licensed professional without that professional's oversight;
- break the law or the rules of the channels you use, including WhatsApp's policies;
- attempt to access other workspaces, test or attack our security, or overload the service.
We may suspend a workspace that breaks these rules, and we will tell you why unless the law prevents us.
5. Your content and data
You own your content: your Knowledge Base, settings and conversations. You give us permission to use it only to provide the service to you. You are responsible for its accuracy and for having the right to use it, including the right to process your customers' data. How we handle data is described in the Privacy Policy, which forms part of these terms; for your customers' data, we act on your instructions as your processor.
6. AI replies
Your Agent answers from the information you provide and is instructed not to invent prices or policies, but AI can make mistakes. Review your Knowledge Base, use the Action Policy to control what your Agent may do, and take over any conversation when needed. Commitments your Agent makes on your behalf based on your content are your responsibility.
7. Channels and third parties
Channels such as WhatsApp are run by third parties with their own terms, and they can limit or block a number or account. We are not responsible for a channel's decisions or outages. We recommend a dedicated business number for your Agent. Systems you connect, such as your CRM, are governed by your agreement with their provider.
8. Availability and changes
We work to keep Merdigit AI available and secure, but we do not guarantee it will be uninterrupted or error-free. We may improve or change features; if a change significantly reduces what you pay for, we will tell you in advance.
9. Liability
To the extent the law allows, the service is provided "as is", and neither party is liable for indirect or consequential losses such as lost profits or lost business. Our total liability for any claim is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.
10. Ending the agreement
You can stop using Merdigit AI at any time; your package stays active until the end of the paid period. We may end or suspend the service for a serious breach of these terms. After the agreement ends, you can ask us to export or delete your data as described in the Privacy Policy.
11. General
We may update these terms; we will update the version above and tell account owners before a material change takes effect, and continuing to use the service means you accept it. These terms are governed by the laws of the Arab Republic of Egypt. For questions, contact us.