💬 Customer Support

Support that answers the moment they ask.

An AI Agent that talks to your customers on WhatsApp, answers from your own knowledge base, and brings in a human the moment it should.

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The problem

Support doesn't scale
as fast as your customers do.

Every new customer is another person asking the same questions, at the hours your team isn't watching WhatsApp.

🌙
Off-hours go unanswered
A question at 11pm waits until morning — or gets answered by a competitor first.
🔁
The same questions, every day
Your team repeats the same answers instead of handling the conversations that actually need a person.
📋
Answers depend on who's on shift
Without a shared source of truth, two customers asking the same thing get two different answers.
What it does

One agent. Your knowledge.
Your customers' channel.

It connects to WhatsApp, reads from a knowledge base you control, and knows exactly when to step aside.

📱
WhatsApp, connected
Customers message the number they already use — no new app to install.
📚
Your knowledge base
Add your own policies, pricing, and FAQs — the agent only answers from what you've told it.
🗂️
Every conversation in one place
See the full history for every customer, not scattered across phones and shifts.
🤝
Human handoff, and back again
Hand a conversation to a teammate when it needs a person, then resume AI handling when it's resolved.
How it works

Live on WhatsApp
in three steps.

1. Add what it should know
Write your policies, pricing, and common answers into the knowledge base.
2. Connect WhatsApp
Scan a QR code to link your WhatsApp number — no phone number changes needed.
3. Go live
Customer messages start arriving in your inbox, answered automatically or handed to your team.
Who it's for

Built for teams that talk
to customers on WhatsApp.

🛍️
Service & retail businesses
High volumes of repeat questions about hours, pricing, and availability.
📞
Support teams under load
Small teams that need to cover more conversations without hiring ahead of demand.
🌍
Businesses that never fully close
Customers messaging outside business hours, across time zones.
Pricing

Customer Support packages

Priced independently from other Merdigit AI products — pay for what you use.

Customer Support
AI-powered customer support with a knowledge base, conversation inbox, human handoff, and WhatsApp.
USD 99 /month
Customer Support
Instant access to every product above
Managed entirely from your dashboard
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Get started

Put Customer Support to work.

Connect WhatsApp and go live in minutes.

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