1. What we hold
When you connect with Facebook, we keep only what we need to answer your customers on your Page or Instagram account: the Page's access credential (stored encrypted) and the Page or Instagram account it opens. We do not receive your Facebook password, and we do not keep your name, email or profile from Facebook.
2. Remove Merdigit from your Facebook account
- On Facebook, open Settings & privacy → Settings → Apps and websites (or Business Integrations).
- Find Merdigit AI and choose Remove.
- To also ask us to delete your data, choose Send request when Facebook offers it.
Facebook tells us automatically. We disconnect your Pages and Instagram accounts at once and delete their credentials. For a deletion request, Facebook shows you a confirmation code; you can follow it on our status page.
3. Or disconnect from your Merdigit dashboard
An account admin can open Messenger or Instagram in the dashboard and choose Disconnect. The Page stops being answered and its credential is deleted at once.
4. Delete your whole account or conversations
The conversations your Agents had with your customers belong to your business. To delete them, a customer's data, or your whole workspace, contact us through the Contact page or on WhatsApp at +20 151 506 2674. We complete deletion requests within 30 days, except records the law requires us to keep.
If you messaged a business that uses Merdigit AI, ask that business to delete your conversation - it decides about it - or contact us and we will pass your request on.