AI customer service for growing businesses

Every customer gets an answer. Day and night.

Merdigit AI answers your customers on WhatsApp, your website, Instagram, Messenger and Telegram - in Egyptian Arabic, Arabic or English. It replies from your own information, takes the customer's details, books the meeting itself, and sends ready buyers to your sales team to close.

Start your free trial See how it works
  • Ready in about 10 minutes
  • Finishes most conversations on its own
  • Understands voice notes and pictures
WhatsApp · Nile Fitness Example
How much is the monthly gym membership?
AI
The monthly membership is EGP 900, and it comes with a free trial session with a coach. Shall I book it for you?
Voice message · 0:06
Heard in the voice note: "Yes, tomorrow at 6 if that works"
AI
Done! Your trial session is booked for tomorrow at 6 PM under Ahmed. See you there 💪
Done by the AI
Lead saved
Ahmed · +20 100 ••• 4521 · Gym membership
Trial session booked
Tomorrow, 6:00 PM

One AI, on every channel your customers use

  • WhatsApp
  • Website chat
  • Instagram
  • Messenger
  • Telegram
5channels in one inbox
3languages: Egyptian Arabic, Arabic and English
Secondsto the first reply, day and night
Hundredsof real customer questions tested, across ten kinds of business

From our own tests of the Agent before launch.

Why it matters

The customer who waits usually buys somewhere else.

Messages after closing time
Customers ask at 11 PM and on Fridays. By morning they have asked your competitor too.
The same ten questions
Prices, location, working hours, delivery. Your team answers them all day instead of selling.
Leads lost in the chat
Names and numbers stay buried in conversations, and nobody follows up.
What it does

It works like a trained member of your team.

It knows your business, speaks your customers' language, and does the next step itself.

Answers from your information

Prices, services, policies, working hours - only what you give it. When it doesn't know, it says so and asks your team, instead of inventing an answer.

Hears voice notes, sees pictures

A customer sends a voice note or a photo of a product: the AI understands it and replies. Your team can listen to or view the original.

Collects the customer's details

Name, phone and what they want, saved as a lead the moment the customer is interested. One customer is one lead, on every channel.

Books meetings and visits

Books, moves and cancels appointments, and confirms with the customer first.

Hands over only when it should

Ready buyers go straight to your sales team with a two-line summary. Your team is called in only when a case truly needs a person - the rest it finishes itself.

Speaks like your customers

Egyptian Arabic, Arabic and English. It replies in the language the customer writes in, one short question at a time.

See everything Customer Support does
How it works

Live in three steps. No technical team needed.

  1. Tell it about your business
    Describe your business in a few lines, paste your website address, or upload your price list as a PDF. We turn it into answers you review before anything goes live.
  2. Connect your channels
    Scan a QR code for WhatsApp, paste one line on your website, or connect your Facebook Page, Instagram or Telegram bot.
  3. Choose what it may do, then test
    Decide whether it can save leads, book meetings or hand over. Try it yourself, then switch it on.
Your team stays in control

One inbox for every conversation.

See every chat as it happens, on every channel. Step in whenever you want - the AI pauses while your team replies and continues when you hand it back.

  • Assign conversationsGive a chat to a team member, or share new chats out automatically.
  • Private team notes"Called him, sending the quote tomorrow." Only your team sees them.
  • Tags and searchTag chats (complaint, VIP) and search by anything a customer said.
  • Saved repliesType "/" to insert a reply your team uses often.
  • AlertsGet notified when a customer is waiting for a person.
Conversations Example
Sara Ahmed
Is the blue one available in size 42?
Agent replying vip
+20 100 ••• 7781
🎤 Voice message: "What time does the branch open?"
Agent replying
Website visitor #3F2A
I need to speak to someone about a refund
With Omar complaint
See what it brings you

Reports that show the value.

Resolved without your team
The share of conversations the AI finished on its own.
Response time
How fast customers get a first answer - usually seconds.
Customer rating
Customers rate the chat at the end, so you see how they feel.
Questions it couldn't answer
Listed for you. Add the answer once and it knows it from then on.
Leads and meetings
Everything it collected, exportable to Excel or your CRM. Works with Odoo.
Who it's for

Built for companies that sell through conversations.

When your customers ask before they buy, the Agent answers every one of them and hands your sales team only the buyers who are ready.

Real estate developers and brokersShares project details and payment plans, and sends serious buyers to your sales team.
Medical centers and clinic groupsAnswers about doctors, branches and prices, and books appointments.
Training and education companiesExplains programs and schedules, and registers students.
E-commerce brandsAnswers about products, sizes and delivery - even from a photo.
Service and software companiesQualifies leads and books demos for your sales team.
Businesses with several branchesGyms, salons and restaurants: one Agent for every branch, bookings included.
Safe for your business

Your data and your customers, protected.

Only what you allowEvery action starts switched off. You decide what the AI may do.
Your data stays yoursEach business is completely separated from every other one.
Clear about being AICustomers on your website are told the replies are AI-assisted.
A record of everythingEvery action the AI or your team takes is logged.

Plans that grow with your business.

Plans from EGP 2,499 a month

Start with a free trial - no card needed. Pay monthly or yearly, and upgrade when you need more replies or channels.

See pricing
Questions

Common questions

Will the AI make up prices or promises?

No. It answers only from the information you give it. If the answer isn't there, it tells the customer it will check, and the question appears in your list of unanswered questions so you can add it.

Do I need a developer to set it up?

No. You describe your business, connect your channels by scanning a QR code or pasting one line, and test it. Most businesses are ready in about 10 minutes.

Which languages does it speak?

Egyptian Arabic, Arabic and English. It replies in the language the customer uses.

Can my team reply to customers too?

Yes. Your team sees every conversation live and can take over any chat. The AI waits while your team replies, and you can hand the chat back to it.

What happens with voice notes and pictures?

The AI listens to voice notes and looks at pictures, then replies. Your team can play the voice note or view the picture in the conversation.

Which WhatsApp number does it use?

Your own number, connected by scanning a QR code. We recommend a number dedicated to customer service, not a personal one.

What happens when my monthly replies run out?

Customer messages are never lost. They wait in your inbox for your team, and you can add more replies or upgrade at any time.

Is my data safe?

Each business is completely separated from every other one, access is limited by team role, and every action is logged. Read our Privacy Policy for the details.

Get started

Let your customers get an answer
in seconds, starting today.

Start the free trial, or tell us about your business and we'll help you set it up.

Start your free trial Chat on WhatsApp

Or message us directly: +20 151 506 2674

Talk to our team